FAQ's

ABOUT US

Welcome to Tacklet! A business created to provide a wide variety of products in fun colours which you can mix and match!

We welcome feedback and suggestions about what brands, colours and styles to add to our range so feel free to get in touch via the Contact us form. 

PRE-ORDERS

Tacklet is a small Australian, family owned business, so in order to provide you with the best prices and widest range possible we have implemented pre-orders on products from some of our suppliers in order to expand our available range for you! You can feel secure in the fact that these suppliers are those that supply products to us on a regular basis and who have very efficient and accurate stock shipments to us. 

14 DAY EXCHANGES

If you have purchased an item in the wrong size and it is in the same condition as you received it you may return the item to us within 14 days and we will exchange for a different size (subject to availability). Postage is to be paid by the customer.

The benefits under our 14 day exchange policy are in addition to other rights and remedies available under the Australian Consumer Law.

Before sending back any items, please first send us an email to confirm stock availability at info@tacklet.com.au.

REFUNDS

Our goods come with guarantees under the Australian Consumer Law which cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.